FAQ
Welcome to the Dazca Home Frequently Asked Questions page. We are here to help make your shopping experience as smooth as possible. If you need anything else, please reach out.
1. How long will it take to receive my order?
Handling time is 1 to 2 business days, transit time is 6 to 8 business days, and estimated total delivery is 7 to 10 business days. Full details are in our Shipping Policy.
2. Do you offer free shipping?
Yes. Every order ships free within Canada, with no minimum purchase. See our Shipping Policy for the details.
3. Where is Dazca Home located?
Dazca Home is a Canada based online business offering a curated selection of high quality home pieces, with shipping available across Canada.
4. What if I receive a defective product?
Defective items are replaced at no cost to you. Contact us within 30 days of receiving your order and we will take care of it. See our Return Policy.
5. Can I cancel my order after it is placed?
Yes. You have a 24 hour cancellation window. Contact support as soon as possible at info@dazcahome.com with your order number.
6. What is your return policy?
Returns are simple and hassle free within 30 days of delivery. The full process is in our Return Policy.
7. When will I receive my refund after returning a product?
Once your return arrives and passes inspection, your refund is initiated to the original payment method within 7 business days, depending on your payment provider. See our Refund Policy.
8. Do you offer any warranties or guarantees?
Yes. Every purchase carries a 30 day warranty. Details are in our Return Policy.
9. How can I contact customer support?
Through our Contact Us page, or directly at info@dazcahome.com.
10. Do you ship internationally?
No. Shipping is exclusively within Canada.
11. Do you have a physical store location?
No. We are online only, which lets us keep pricing competitive and carry a wider product selection.
12. Can I place a bulk order for my business or organization?
Yes. Bulk orders are available. Contact customer support for pricing and details.
13. What is the process for exchanging a product?
Exchange instructions are laid out in our Return Policy. Email us and we will arrange it.
14. How can I track my order?
Once your order ships you can follow it on our Order Tracking Page.
Contact Information
Store Address: 38 Elm Street, Toronto, Ontario M5G 2K5, Canada
Store Email: info@dazcahome.com
Store Phone: +1 437 600 4780
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (EST)
We do our best to reply to your e-mail within 1 to 2 business days.