Refund policy
Last Updated: September 2, 2026
At Dazca Home, we want you to love what you ordered. If something is not right, our return process is simple and hassle free.
Order Cancellations
You may cancel your order within 24 hours of placing it by contacting us at info@dazcahome.com. Please include your order number in your message. After that window we cannot guarantee cancellation, since your order may already be in processing. Once an order has been dispatched, cancellation is no longer possible. If your order has already shipped, you may return the item after delivery in line with this Return and Refund Policy.
30 Day Easy Returns
You have 30 days from the day your order arrives to return items. To be eligible, items must be:
Unused
In their original condition
Returned with original packaging, tags and accessories
Our support team will guide you through the whole process.
Restocking Fee: $0
We do not charge restocking fees.
Return Policy Overview
Return Window: 30 days from the day you receive your order
Condition: items must be unused and in original condition with all packaging, tags and accessories
Easy Returns: our support team walks you through it
Restocking Fee: none
Return Costs
Defective or Incorrect Products: no cost to you if the product is incorrect, was damaged by the carrier, or is defective in any way.
Change of Mind: you are responsible for the actual return shipping cost if the wrong item was ordered, the item does not fit, or the item is no longer wanted. Original shipping costs are not refundable.
How to Return an Item
- Contact Us. Email info@dazcahome.com with your order number and the reason for the return.
- Pack Your Item. Repack the item securely in its original packaging, including all accessories, tags and documents.
- Send It Back. Ship your return using the instructions in your return authorization email. You may use the carrier or shipping method recommended in that email.
Refund Process
Inspection: once your return reaches us, we inspect the item to confirm it meets our return criteria.
Refund Timing: after approval your refund is processed. Please allow up to 7 business days for the refund to be initiated to your original payment method, depending on your bank or payment provider.
Exchanges
We accept exchanges. If you would like a different size, colour or product, email us at info@dazcahome.com and we will arrange a quick exchange.
Order Not Delivered
If your order has not arrived within the expected delivery window, email info@dazcahome.com with your order number. We will investigate with the carrier. If the package is confirmed lost, we will issue a full refund to your original payment method or send a replacement at no additional cost to you.
Non Returnable Items
For hygiene and safety reasons some items are not eligible for return. These products are clearly marked as non returnable on their product pages.
Changes to This Policy
We reserve the right to update this Return and Refund Policy at any time. Any change will appear on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any change means you accept the updated policy.
Questions?
Visit our FAQ page or contact our customer service team for assistance.
Contact Information
Store Address: 38 Elm Street, Toronto, Ontario M5G 2K5, Canada
Store Email: info@dazcahome.com
Store Phone: +1 437 600 4780
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (EST)
We do our best to reply to your e-mail within 1 to 2 business days.